Zendesk has a well-earned reputation because it’s so popular. But Intercom’s friendliness for growing companies is something you can’t afford to ignore. If you’re a growing business, you might want to go with Intercom.
- HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
- These 13 Intercom alternatives provide great options for sales, marketing, and support help for your business.
- Zendesk wins the ticketing system category due to its easy-to-use interface and side conversations tool.
- Suite Team is more affordable than Intercom’s $79/month tier; Suite Professional is more expensive.
- To unbrand the Zendesk Chat’s logo, you’d need the highest Enterprise plan, starting at $59 per agent per month.
- Then, it’s simply a case of testing different options and seeing what works for your team.
Yes, analytics in Zendesk vs Intercom has surprising results. Zendesk does not provide its customers with email marketing tools for the basic subscriptions at the time of writing. However, the add-on Customer Lists available for Professional and Enterprise subscriptions does have mass email options.
Service Hub is the Leader in Customer Service
Best Intercom alternative for startups and small businesses. This list of Freshdesk alternatives will help you find a tool that’s right for you. HelpCrunch is another alternative to consider, especially because it offers free migration from Intercom, making onboarding a breeze.
Zendesk wins the omnichannel capabilities category because it offers voice as a service, which we think is absolutely critical. Zendesk for Sales, or Zendesk Sell, is Zendesk’s sales pipeline and CRM tool with its own dashboard for lead generation and conversion. With so many solutions to choose from, finding the right option for your business can feel like an uphill battle. Access to this page has been denied because we believe you are using automation tools to browse the website.
HubSpot Service Hub
The platform is gradually transforming from a platform for communicating with customers to the tool that helps you automate every single aspect of your routine. Intercom was built as a business messenger in the first place. Now, their use cases comprise support, engagement, and conversion. Their chat widget looks and works great, and they invest a lot of effort to make it a modern, convenient customer communication tool.
You can create new articles in a simple intuitive WYSIWYG text editor, divide them by categories and sections and customize it with your custom themes. Reply to your customers wherever they are—your product, Intercom VS Zendesk phone, email, social media, and more—all from a single inbox. Sure, Intercom allows you to create articles and deliver a bot that answers customer questions with specific articles and resolves issues faster.
Zendesk Pricing vs Intercom Pricing
According to its website, Drift’s main goal is revenue acceleration. Its sales, marketing, and support tools all back that endeavor. With Drift, your live chat isn’t limited to support, making this your tool of choice if flexibility is something you’re looking for. Its service also offers automated ticket distribution, workflow automation, automatic notifications, and more to create a seamless support process for your team. In addition, you get access to reporting that lets you know how helpful your knowledge base actually is and how often customers are reaching out to support. One key aspect of good customer support is offering a self-service option, such as a knowledge base or forum.
For example, if a customer ticket involves certain keywords, you can set a trigger that automatically routes that customer to a particular agent. Automatic assignment rules establish criteria that automatically route tickets to the right agent or team, based on message or user data. Operator, Intercom’s automation engine, empowers Intercom chatbots to gather key information from each website visitor to qualify leads and route customers to the right destination. Design and send out mobile push messages–phone pop-ups containing text and images that prompt customers to take action and redirect to a specific app page when clicked. Zendesk for Service transforms customer queries and conversations from all channels–call, web chat, tweet, text, or email–into tickets in the Agent Workspace.
It offers a suite that compiles help desk, live chat, and knowledge base to their user base. This enables them to speed up the support process and build experiences that customers like. If you are looking for more integration options and budget is not an issue, Intercom can be the perfect live chat solution for your business. It is also ideal for businesses who are searching for conversational chatbot functionality. Their AI-powered chatbot can enable your business to boost engagement and improve marketing efforts in real-time. This live chat software provider also enables your business to send proactive chat messages to customers and engage effectively in real-time.